To
Anubhuti J.
Delhi · 110001
kart
OD-1287-FK
Delivered
in 2 days · Tue, 4:42 PM
Post-Purchase
Self-Serve · Flipkart
Self-serve engagement
+112Bps
01 / 04 · Flipkart · 2021 to 2022
Post Purchase Revamp
Re-thinking how Flipkart customers track, change, and trust their orders after checkout, turning a stagnating self-serve surface into a habit-forming framework.
76 Bps ↓ IPU · 74 Bps ↓ RTO · 112 Bps ↑ Self-Serve Engagement · triple-digit Bps ↑ in SS NPS.
